Description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

We are looking for an experienced and highly motivated Manager, Advisory Services to strengthen our rapidly growing team. We're looking for someone with a consumer centric mindset, intellectual curiosity, and solid communication skills to partner with Digital Practice leaders, Product Owners, Project Managers and scrum teams. This role will be expected to thoughtfully apply AI-enabled tools and methods to accelerate design, research synthesis, prototyping, and delivery while maintaining high standards for quality, accessibility, privacy, and responsible use.

You will bring a mix of creative problem solving, intellectual curiosity, and solid communication and design skills. You will work with customers to identify their needs and develop solutions tailored to meet their requirements. You will also help teams understand how AI is changing the product and software delivery lifecycle, including opportunities to accelerate discovery, ideation, research analysis, content generation, prototyping, experimentation, and design documentation. You will also lead opportunities and develop proposals with leadership to ensure our customers find value in our Digital Transformation offerings. You will possess a deep understanding of the healthcare industry and experience in consumer centric innovation and digital transformation.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Collaborates with product management, other designers, data and analytics and engineering in discovery or requirements gathering sessions
• Participates in strategy & roadmap sessions
• Identifies practical opportunities to incorporate AI into product discovery, design workflows, research synthesis, prototyping, and delivery practices to improve speed, quality, and team effectiveness
• Build design artifacts based on analytics, user research and best practices
• Uses AI-assisted tools to explore design directions, generate and evaluate alternatives, summarize research inputs, and accelerate early-stage artifacts while applying human judgment, design craft, and validation before recommendations are finalized
• Ability to ideate & provide multiple solutions
• Regularly shares work and accepts design feedback, refining designs based on feedback received
• Participates in design reviews & provides constructive feedback to others
• If working on the final user interface, defines final layout, font, colors, padding/spacing rules that align with the necessary (Optum, UHC or commercial client) brand. Sources images, icons or videos needed to design and complete the work
• When presenting, clearly articulates the problem being solved, how the user accesses the experience and how they progress through it
• Manages timelines, milestones and internal processes on feature work to ensure timely delivery
• Prioritizes gaining a deep understanding of the client design patterns, applying them appropriately
• Supports research initiatives by prepping and building prototypes for user testing
• Partners with product, engineering, data, and compliance stakeholders to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and health care risk considerations
• Leverage market insights to understand customer needs and identify new opportunities to improve current product offerings
• Support user research initiatives (interviews, focus groups, surveys, etc)- organizing, planning, and executing to gather data to inform designs and contribute to strategic decision making
• Nurture client relationships and support business development
• Develop knowledge in emerging technologies and enhance team operational practices
• Continuously evaluates emerging AI tools, design accelerators, and workflow improvements, recommending practical ways to integrate them into team operating models without compromising quality, brand standards, accessibility, or trust
• Translate ambiguous business, user, and technical needs into design recommendations, including situations where AI, automation, or intelligent workflow capabilities may influence the user experience
• Become an early adopter of industry trend identification
• Lead projects, develop strategies, and manage change
• Support sales opportunities and proposal development discussions in partnership with leadership
• Create user personas, journey maps, and other artifacts to communicate research findings
• Conduct user interviews, surveys, and usability tests to gather insights on user needs and behaviors
• Accountable for delivering performance against expectations
• MBO goal achievement
• Analyze qualitative and quantitative data to identify patterns and trends
• Develops reusable AI prompts, templates, design review checklists, and documentation practices that help teams use AI consistently, responsibly, and efficiently across engagements

Qualified candidates will be expected to effectively demonstrate:

• Passion for identifying and solving customer problems
• Excellent communication and collaboration skills, with the ability to effectively communicate design concepts and rationale to stakeholders
• Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a solid attention to detail and a passion for delivering high-quality user experiences
• Ability to use AI tools responsibly as part of daily work, including knowing when AI can accelerate tasks, when human review is required, and how to communicate assumptions, limitations, and risks to stakeholders
• Curiosity and openness to how AI will reshape product, design, and software delivery practices, with a willingness to learn, experiment, and help teams adapt

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in digital design, with a solid portfolio demonstrating expertise in designing digital experiences across web and mobile platforms
• 5+ years of experience successfully delivering user-centered design solutions that meet business objectives
• 5+ years of experience conceptualizing and creating original design concepts, including wireframes, prototypes, and high-fidelity mockups
• 5+ years of experience using design tools such as Adobe XD, Sketch, Figma, or similar software to develop unique and innovative user interfaces
• 3+ years of experience working with agile delivery model
• 3+ years of experience creating research strategies and designing and executing those plans
• 1+ years of experience with AI-enabled design, research, content, and productivity tools, with demonstrated ability to apply them to accelerate UX work

Preferred Qualifications:

• Experience creating prompt libraries, reusable AI workflow patterns, or team enablement materials that help others apply AI tools consistently and effectively
• Experience or certification in the following mythologies: Design Thinking, Human-centered design, PMP, Six Sigma, Change management, SAFe
• Familiarity with accessibility standards (e.g., WCAG) and best practices

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.